Updated 31 st January 2024
The type of personal information we collect – we currently collect and
process the following information when required:
Contact Name
Company Name (if needed)
Email Address
Company/Home Address
Telephone Number
Account Information for payment of supplier invoices
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you
for one of the following reasons:
Request of a Domestic Solar Project Quote
Request of a Commercial Solar Project Quote
Subscription to Newsletter
Any requirement of our services
Completion of one of our web contact forms
We will not:
Share, sell, rent or trade any email lists with other companies or businesses
for marketing purposes.
Under the General Data Protection Regulation (GDPR), the lawful bases I rely
on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can
do this by contacting us directly: hello@the-energy-experts.co.uk
(b) We have a contractual obligation.
(c) We have a legal obligation.
(d) We have a vital interest.
(e) We need it to perform a specific task.
(f) We have a legitimate interest.
How we store your personal information (this is dependent on your project
& what you use our services for).
Your information is securely stored using 3rd Party Services:
Microsoft 365
WordPress Website including SSL Certificate
Invoices –
COMPUTER VIRUS GUARD – Securi
Act Database
Salesforce
We keep your details for 7 years in line with HMRC for Tax purposes. We will
then delete any electronic files from Microsoft 365 & Website Forms.
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask US for copies of your
personal information.
Your right to rectification – You have the right to ask us to rectify personal
information you think is inaccurate. You also have the right to ask us to
complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal
information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to
restrict the processing of your personal information in certain
circumstances.
Your right to object to processing – You have the right to object to the
processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the
personal information you gave me to another organisation, or to you, in
certain circumstances.
You are not required to pay any charge for exercising your rights. If you
make a request, we have one month to respond to you.
Please contact us at hello@the-energy-experts.co.uk if you wish to make
a request.
How to complain
If you have any concerns about our use of your personal information, you
can make a complaint directly to us via hello@the-energy-experts.co.uk
Our contact details:
Name: The Energy Experts
Phone Number: 0330 353 0364
Address:
Units 11-12,
The Valley Shopping Village,
Kingsway North,
Gateshead,
NE11 0EN
